Sometimes its the unexpected events that reveal the most about a system.

Beth has been a stellar traveling partner, especially considering the hectic schedule and many early morning flights. Unfortunately this caught up with her in Singapore. Since Eisenhower Fellowships provided us with travel insurance, we were able to get some quick instructions.

We left our hotel at 9:20 am and took a 10 minute ride to Raffles Hospital. We went through the marble lobby and upstairs to the glassed-in executive services room which had 20 or so people waiting comfortably in chairs. One of the attendants knew us by name and was expecting us.

A few minutes later, Beth was seen by a doctor. She emerged shortly thereafter and was escorted by the doctor to the pharmaceutical desk and had her prescription fulfilled. Total cash charges for the diagnosis of the sinus infection and 3 sets of meds was SG$125 (US$100). We jumped back in the cab and were back in our room by 10:20 am!

I can’t imagine how many well-designed systems were put in place to make this happen – from great transportation, to scheduling doctors properly, to stocking pharmaceuticals and training incredibly friendly and efficient staff. The whole process was actually PLEASANT. It was stunning and something for which the rest of us should all aspire.

Best of all, Beth recovered quickly and was able to enjoy our following trip to Thailand!